Join the Athlos Team

Customer Service Manager

• Position located in Boise, ID
• Reports to: Chief of Network Growth
• Classification: Full-time, salary, exempt
• Benefits: Yes
• Compensation: DOE

Position Overview

We are looking for an experienced Customer Service Manager who embraces a customer success model. The ideal candidate will have the ability to build the appropriate processes and procedures that guarantee customer success. The goal is to increase customer satisfaction, loyalty and retention and to ensure our customers have a positive experience in every interaction with Athlos Academies, from initial meeting, to receiving, implementing and renewing our solutions

Duties and Responsibilities

• Ensure positive customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage an approved budget

Qualifications and Experience

• Proven working experience as a customer service manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Educational Background

• BS degree in Business Administration or related field

Inside Sales Representative

• Position located in Boise, ID or Grapevine, TX
• Reports to: Chief of Network Growth
• Classification: Full-time, salary, exempt
• Benefits: Yes
• Compensation: DOE

Position Overview

We are looking for a talented and competitive Inside Sales Representative that thrives in a dynamic sales environment. An Athlos Academies inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects and setting appointments for sales executive.

Duties and Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Set appointments for qualified opportunities with the appropriate sales executive
• Research accounts identify key players and generate interest
• Maintain and expand our database of prospects within your assigned territory
• Perform effective online demos to prospects
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements
• Routing qualified opportunities to the appropriate sales executives for further development and closure

Qualifications and Experience

• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Educational Background

• BA/BS degree or equivalent

Education Services Administrative Assistant 

• Reports to: Ed Services Operations Manager
• Classification: Full-time, hourly, non-exempt
• Benefits: Yes
• Compensation: DOE

Position Overview

This position supports the internal operations of the Education Services division of Athlos Academies. This includes administrative assistance for the leadership team as well as facilitation amongst teams, oversight of internal processes and procedures, and management of various projects across the Ed Services divisions. This position should have a base understanding of K-12 educational settings and structures and must be a team player, flexible, and have the confidence and initiative to take on a wide variety of projects.

Duties and Responsibilities

• Administrative assistance for the Education Services leadership team
• Assistance in the school recruitment and hiring process, mainly interview coordination and scheduling
• School website support
• Event planning support
• Learning Management System (Canvas) oversight and updates
• Management of weekly Toggl reports
• Internal project management and documentation systems support (Asana / Wufoo)
• Recording meeting minutes during 5-10 weekly recurring Education Services meetings
• Weekly meeting agenda reminders
• Zoom meeting set up for all Ed Services meetings
• Management of other to-be-determined projects within the Educational Services divisions
• Other duties as assigned

Qualifications and Experience

• Knowledge of education settings and structures preferred
• Executive / Administrative Assistance preferred

Educational Background

• Bachelor’s Degree required

Skills, intangibles, and characteristics of a successful candidate

• Ability to build strong relationships
• Team player, humble and ready to take on any task
• Attentive to detail
• Highly organized
• Quick learner
• Flexible and comfortable with a fast-paced environment
• Identification of efficiencies and areas for improvement
• Inter-departmental communication and collaboration
• Positive attitude
• Problem solver
• Project management
• Socially intelligent
• Strong written and verbal communication skills
• Technology literate
• Understanding of orders of operation, degrees of urgency, and when to escalate issues

School Data Analyst

• Reports to: Director of School Operations
• Classification: Full-time, salary, exempt
• Benefits: Yes
• Compensation: DOE

Position Overview

The School Data Analyst at Athlos Academies supports education services team members in data analysis tasks and in the development and maintenance of data dashboards for internal and external use.

Duties and Responsibilities

• Develop and maintain data dashboards for partner schools and the education services team
• Provide data cleaning and warehousing solutions for data from partner schools
• Conduct ad hoc data analyses
• Support the deployment of surveys in partner schools
• Access management to dashboard portal
• Support the on-boarding of new school partners with regards to their data dashboard needs

Qualifications

• 3+ years of data analysis experience, with K-12 education experience is strongly preferred
• Advanced skills in Microsoft Excel
• Experience with data scrubbing techniques and to work with data of varying levels of quality and validity
• Experience building data dashboards using BI tools such as Tableau and PowerBI
• Experience using data analysis software such as R, SPSS, SAS preferred
• Experience writing SQL queries preferred
• Experience creating and distributing surveys, including collecting and analyzing results, using web-based survey tools
• Knowledge of FERPA

Educational Background

• Bachelor’s Degree required, Advanced degree preferred

Skills, intangibles, and characteristics of a successful candidate

• Self-Motivated
• Attention to detail
• Strong communication skills (verbal and written)
• Strong collaboration skills
• Strong organizational skills
• Relentless work ethic
• Strategic thinker
• Customer service oriented

Senior School Accountant

• Location: Dallas, Texas
• Reports to: Chief School Finance Officer
• Classification: Full-time, salary, exempt
• Benefits: Yes
• Compensation: DOE

Position Overview

The position of School Finance Specialist will be responsible for the successful financial operations of Athlos Academy Charter Schools across the United States. This position will be an integral component of the day-to-day accounting operations of the schools, including accounts payable, payroll, procurement and revenue receiving. This position will work closely with the Chief School Finance Officer in assuring that financial operations are aligned with Athlos best practices.

Duties and Responsibilities

• Act as a resource to Athlos Academy staff and the local school board on charter school law and operations associated with finance
• Assist with operational aspects associated with our current schools, including assisting with accounting operations such as the processing of accounts payable, payroll, cash receipting, and budget development and adjustment
• Work with Human Resources staff at our schools on benefit plan designs, appropriate billing, and payroll liability reconciliation.
• Work with Athlos Academy schools to adhere to new hire processes, including managing new hires and their associated benefits as well as ensuring their payroll is processed in a timely manner.
• Work with Athlos Academy schools to maintain cash disbursement processes which align with Athlos Academies best practices and ensure that disbursements are processed in a timely manner.
• Work with Athlos Academy school staff to ensure accounting transactions are recorded correctly and coded appropriately. Work with school staff to account for, and learn to minimize, necessary adjustments
• Work with Chief School Finance Officer on development of processes and procedures for all business functions which align with best practices of GFOA.
• Work with Chief School Finance Officer and independent auditors to ensure individual schools issue audited financial statements in accordance with GAAP.

Qualifications and Experience

• Experience working in the accounting profession, including experience providing accounting and financial services to internal and external customers
• Prior experience in public accounting a plus
• Experience working with boards and administration with accounting operations and financial management items
• Experience working in an educational environment a plus
• Experience with project management and procurement
• Ability to work well in a team environment and individually

Educational Background

• Degree in Accounting or a degree in Business, with an accounting specialization.
• Masters degree and/or CPA a bonus

Skills/Intangibles

• Ability to complete tasks with high fidelity with a minimum amount of supervision.
• Desire to learn – this position will change every day and a desire to learn and take on new challenges is essential
• A positive attitude and a desire to have fun at the office
• A love for education and for learning and making an impact on the students of today and tomorrow